Apple has recently released Mac OS 10.12 Sierra and some customers has been reporting issue that their Office 2016 for Mac applications are closing unexpectedly or crashing when an office application been launched, or when the system is moved between Wi-Fi networks such as moving a laptop from home to work. If you too are facing the Outlook 2016 For Mac Crashes And Doesn’t Send E-Mail issue then this tutorial will surely going to help you out to resolve Mac outlook 2016 crashes and doesn’t send mail issue. Read further to know more…
How To Outlook 2016 For Mac Crashes And Doesn’t Send E-Mail issue
Method #1: Turn Off Automatic Proxy Configuration
Turn off the “Auto Proxy Discovery” or “Automatic Proxy Configuration”, if allowed by your organization’s network configuration as this one is the most effective step to fix this problem.
- Go to the System Preferences and open Network.
- Tap to the Advanced option and go to Proxies.
- Now check out that is “Auto Proxy Discovery” or “Automatic Proxy Configuration” is turned on or not,; if it is not then turn it on.
- Contact your local network administrator for more information on your network settings.
How to Fix When Outlook 2016 for Mac does not download attachments. Reyansh April 20th, 2020 0 Comments. The MS Outlook is a very popular email application among Mac and Windows users for online correspondence. Office 2016 for Mac is a version of Office that’s available as a one-time purchase from a retail store or through a volume licensing agreement. It will be supported with security updates and bug fixes, as needed, until October 13, 2020. The minimum supported macOS for Office 2016 for Mac is 10.10 (Yosemite). Im running 2016 on probably 25 Mac's and haven't seen this issue yet, but I have had weird issues with Outlook in general that aren't worth the time messing with and just adding the account back again will fix saving all of our times. This issue occurs in Outlook 2016 for Mac version 15.9 and later versions when Outlook performs an Autodiscover operation and tries to connect to a service endpoint whose expected name is not present on the server's Secure Sockets Layer (SSL) certificate. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies.
Method #2: Open Mac Outlook 2011 without Running Schedules or connecting to Mail Server
Open and access Mac Outlook 2011 without running schedules or without connecting to mail server help to identify whether you have entered the account setting correctly or due to the Send/Receive actions. For this follow the below mentioned steps:
- Open Outlook icon on the Dock by pressing the Shift key. It avoids Outlook from sending and receiving the email.
- Now, you have to close the Outlook
- And then Open it.
Check if the problem is solved or not. If it is solved it’s good, if not then follow the below mentioned method.
Method #3: Verify the Outlook Identity
Identity Folder is the folder where Outlook database is stored. If you move this Identity folder to any other place then it will automatically create the new folder. If the Outlook starts without any issue then the problem is in the database. Follow the below mentioned steps to fix this issue:
- Exit all the application
- From the Go Menu Click on Home
- From Documents open Microsoft User Data
- Now drag Office 2011 Identity to the desktop
- Now again open the Outlook application.
If your Outlook application start without any issues or error then it is clear that the problem was due to Outlook database. Now repair the database and try again.
If you are still facing the problem then follow the next below way to troubleshoot Outlook 2016 For Mac crashes and doesn’t send e-mail issue.
Method #4: Outlook 2016 for Mac Crashed At Startup
Outlook setup file take time to install the app. When users decided to connect Outlook to Office 365 account, they face crashing issues; even the reboot or reinstalling the software didn’t fix the issue.
So, to solve this issue, you have to follow the below steps:
Open the Terminal App from /Applications/Utilities folder or search and find it using the Spotlight search.
- Type the following command to delete old Microsoft outlook preferences :
defaults delete com.microsoft.Outlook
- Type the following command to kill cached preferences :
killall cfprefsd
- Now open your Outlook again.
Method #5: Try To Create New Account
Try to create your account one more time without deleting the initial one. Your account might send the draft message. Open one of your pending email and assign the new mailbox as the sender address. Your message might send. Then remove the initially installed account.
What If Outlook for Mac 2011 Data Gets Corrupt While Trying the Above Ways?
While performing above methods to fix Outlook 2016 For Mac crashes and doesn’t send e-mail issue your Outlook data may get corrupted or it may be damaged beforehand. So, in this case you can take help of the OLM File Repair Tool to repair & recover Mac outlook data safely and securely.
In most of the cases user face data loss in such condition also user can use this tool to restore their lost Outlook data. So, you need to only download this effective program from the below given buttons to fix corrupt OLM files in a hassle-free manner.
Steps to Repair Corrupt Outlook for Mac 2011 Data
Step 1: Install OLM file Repair tool and launch it. Click on ‘Browse’ to select the corrupted or damaged OLM file and then start the repair process by clicking the ‘Start‘ button.
Step 2: The scan process will starts, which is indicated by the ‘Scanning OLM File’ status bar. Wait for scan process to complete.
Step 3: After the process is complete, the software would provide the detailed summary of the entire process which shows the number of recoverable mail objects.
![Error Error](/uploads/1/1/9/8/119875322/312779538.png)
Step 4: : Click on the “mail” icon to preview your recovered mail in which middle pane shows the mail in the selected mail folder from the left and right pane shows the content from middle pane.
Step 5: Click the ‘Address Book‘ icon to preview your recovered contacts in which middle pane shows all the contacts in the address book and right pane shows the details of the selected contact.
Step 6: Click the ‘Calendar‘ icon to preview your recovered Calendar notes in which middle pane shows all the calendar entries and the right pane shows the details of the selected entry.
Step 7: Click on ‘Notes‘ icon to preview your recovered notes. The middle pane will show all the notes which is available in your mailbox and right pane shows contents of the selected note.
Step 8: Click on ‘Task‘ icon to preview your recovered tasks in which middle pane will show the entire task in the mailbox and right pane will show the content of the selected task.
Step 9: Finally hit on the ‘Save Repaired File‘ to save the recovered mail objects.Select the destination path to save the recovered data and the file will be saved by the name-Main identity.rge.
Bottom Line
After going through the above solutions mentioned to fix outlook 2016 for mac crashes when replying to email issue, you will be easily able to fix this issue. Apart from this, if the manual solutions fail to solve Outlook 2016 For Mac crashes and doesn’t send e-mail issue, then you can try the OLM File Repair Tool.
That’s all…
Jeff Tecsonis a senior technical writer at filerepairtool.net having over 5 years of experience. He has provided solutions related EDB file, OLM, PST Repair & many other email clients. Jeff holds a degree of Master’s in Computer Science from University of California, CA. Besides writing, he loves to play games, passionate about troubleshooting different technical problems and also wants to help people by providing best solutions in the industry.
Alphy Thomas | Modified: 2018-08-08T06:36:31+00:00 | Tips|
User Query: “Hi, all. I am facing an odd issue with Outlook 2011 for Mac. I added the business account to Outlook (domain name and password) to Outlook 2011. For the first time, all folders were synced just fine. But, then I saw when I write new emails, these newly sent emails do not appear in the Sent folder in Outlook 2011. The same problem was observed in Outlook 2016 by my friend. Please, could you tell me how to resolve Mac Outlook not syncing with exchange server issue? Any lead will be greatly appreciated.”
The syncing issue between Outlook and Exchange Server is a very common problem. But, the best part is it can be fixed easily. The post explains several methods to resolve Mac Outlook not syncing with Exchange Server. So, keep reading till the end of the write-up.
Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server
The database for Outlook profile has been corrupted and there are chances that you have to build a new Outlook profile in Mac Outlook 2011.
How to Troubleshoot Outlook For Mac not Sync With Exchange Server?
Outlook 2016 Mac Error Code 17997
Method 1: Moreover, users have to follow the below preventive measures to fix the issue regarding Mac Outlook 2011 not syncing with the Exchange Server:
- End of all the Microsoft Office related processes. It is required to close all of them, for example, MS Word, etc.
- Create a replica or backup of Office 2011 identities folder, which is present in “~/Documents/Microsoft User Data/Office 2011 identities/”
- Hit on the Alt key while you click on Outlook to open it.
- It will directly go into the Microsoft database utility mode, where you can recreate an identity (database)
- Select the identity that is required. Generally, it is the main identity. Then, hit on Rebuild
This step will take a while
In case, only one folder is not syncing, but other folders are synced properly. i.e. only previous day’s mails are present. However, the rules sending the emails to different folders are still getting new emails, then you can attempt “Empty the Cache”. This implies that you can re-sync the folder with the Exchange Server by following these steps:
- On the left-hand side panel of Outlook, right-click (or Control+Click) on the folder from the folder list
- Then, select Folder Properties
- Hit on Empty the Cache button located at the bottom of the screen.
- This procedure will take some time depending on the amount of database.
Method 2: Troubleshoot Outlook 2011 Mac not Syncing With Exchange Server
- Exit from all the running applications
- In your launcher, hold down option and then, click on Outlook
- This will open the Outlook reindex tool. Choose your database and hit on hit on Reindex
- You have to wait until it is done
- Launch the terminal and write the following commands:
- sudo mdutil -E /
- …. wait until this procedure is complete
- sudo mdutil -i on /
- …. wait until this procedure is complete
Note: This will take a couple of minutes for the reindex to complete on Spotlight. The status can be viewed by clicking on Spotlight icon i.e. magnifying glass present at the top right-hand side corner.
Top Methods to Troubleshoot Outlook 2016 for Mac not Syncing With Exchange
In the higher editions of Mac Outlook not syncing with Exchange Server 2010 error occurs due to various reasons. The possible factors, along with the solutions are discussed here.
Cause 1: Outlook is in the offline state
Solution: Make sure that Outlook is working in online mode. This can be done by:
On the menu of Outlook, you have to ensure that the option of Work Offline is not selected
On the menu of Outlook, you have to ensure that the option of Work Offline is not selected
Outlook 2016 Mac Error 17997
Cause 2: Outlook is not connected to the server that is executing MS Exchange Server
Solution: Make sure that the connections are properly established
- From the Tools ribbon of Outlook, select Accounts
- Search for the Exchange account present in the left panel. In case, there is some issue with the Exchange connection, the indicator symbol will be orange
- Then, try to establish a connection with another Exchange program, for example, OWA (Outlook Web Access). The status of the Exchange server can also be examined by contacting with the admin of Exchange Server.
Cause 3: Due to Corruption of Outlook Cache Mac Outlook Unable to Sync With Exchange
The data items from the Exchange Server are saved in the Outlook cache. If this cache is corrupted or damaged, synchronization issues can occur with the Exchange Server
Solution: Empty the cache in Outlook. Due to this, Outlook can download all the items from Exchange Server again.
Below-written steps are to be followed:
Below-written steps are to be followed:
- Make sure that the computer is connected properly with the Exchange Server
- From the navigation pane, select the Exchange folder for which cache has to be emptied. Then, Ctrl+click or right-click on that folder, and hit on Properties to fix Mac Outlook 2016 cannot connect to Exchange Server
- Go to the General tab followed by clicking on Empty Cache.
- Once the folder is empty, Outlook will automatically download the items from the server.
Suggestion: If the above-stated manual methods cannot fix Mac Outlook not syncing with Exchange server problem, then it is suggested that move from Mac Outlook to default email client application of Mac OS X i.e. Apple Mail with an automated tool like OLM Converter for Mac.
Final Words
Generally, Mac Outlook users face an issue regarding connectivity of the Exchange Server. It is observed in older as well as newer versions. The post explains multiple workaround solutions to fix Mac Outlook 2016 not syncing with the Exchange Server.
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